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    584 comments  ·  Public » Presence  ·  Flag idea as inappropriate…  ·  Admin →

    Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.

    If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to

    Thanks all!

    Briana supported this idea  · 
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    Briana commented  · 

    Yep, incredibly frustrating. Unless I am actively using Teams (typing or clicking), I am shown as away or offline. My boss tried to call me through Teams the other day and couldn't because I was shown as Offline, even though I was on my computer, using Outlook and Chrome at that very moment.

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