anon

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    458 comments  ·  Public » Presence  ·  Flag idea as inappropriate…  ·  Admin →

    Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.

    If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.

    Thanks all!

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    anon commented  · 

    I wonder if it is to do with how the app is accessed. All of my team bar one have the app on their computer and it works correctly (as long as Teams is open - otherwise "away"). One has a virtual desktop and accesses Teams app via web. Although the browser remains open when they are working on other software/PC, it registers as away, until they actively access the browser tabs to check an incoming email or send or access the teams app online. When they close the browser they are registered as offline. This seems to be the issue. The web version can't register the keystrokes/mouse activity on the PC or at least, it doesn't reflect that to the rest of the team who do not have virtual desktops and have the app actually on the PC. Does this register as a possibility in any of your examples? Does this possible explanation help?

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