Simon Jackson

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  1. 2 votes

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    1 comment  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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    Simon Jackson commented  · 

    The problem here is entirely data-related.
    Don't try and get your handset to number-translate and revise what it's doing.. fix the data; educate the users; or perhaps give them the means to fix the data themselves going forward.

    Number formatting:
    E.164 for databases (always store the data in it's raw form, ignore all formatting.
    E.123 format for user-side tools (outlook signatures, outlook contacts, web-presentation etc)

    SIP compliance dictates:
    tel:+2832397139713;ext=9713

    Techncically the extension doesn't need to match the last part of the direct dial; but within MS Teams, dial-plan number translation rules, it's much MUCH easier if it follows this type of suffix pattern.

  2. 3,829 votes

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    532 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Jackson supported this idea  · 
  3. 1,271 votes

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    166 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! We are hard at work improving the Shifts app experience including adding recurring shifts. In the meantime, we wanted to share some tips and tricks to help with some pain-points mentioned:
    1) Make Edits to Your Schedule (Delete, Undo, Minor Copy Edits): Shifts works similarly to Excel in certain regards, so make sure to highlight shifts with your mouse and utilize keyboard shortcuts (Ctrl+C, Ctrl+V, Ctrl+Z) to copy, delete, or undo actions. We find it helpful doing this particularly in month view and week view.
    2) Copy Button: Use the copy button on the top right to copy any timeframe you need for the entire schedule.
    3) Search for Shifts in Creation Phase: When creating a shift, utilize the search command to find shifts that have already been created in the past.

    We’ll keep you posted when we have more news!

    Simon Jackson supported this idea  · 
  4. 918 votes

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    planned  ·  131 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Jackson supported this idea  · 
  5. 1,027 votes

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    planned  ·  123 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 831 votes

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    58 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 473 votes

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    25 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 17 votes

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    1 comment  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 8,111 votes

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    871 comments  ·  Public » Calendar  ·  Flag idea as inappropriate…  ·  Admin →
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    Simon Jackson commented  · 

    So i've been doing this both Successfully and Unsuccessfully.. it's frustrating the hell out of me.

    This is the scenario that fails; with a known and well documented workaround (send-onbehalf-of + calendar editor rights):
    PA@company1 has full mailbox access to director@company1, and can manage calendar permissions. Added themself as a calendar Editor and can successfully create MS Teams invites on behalf of director@company1.

    PA@company2 has an identical setup of permissions/delegation etc with director@company2. and cannot create MS Teams Invites on behalf of director@company2.

    Only complication is the windows authentication layer. PA@company1 is logged into windows, and has the default/primary outlook account. Outlook has PA@company2 added as a second exchange account, not a delegatelinked mailbox... tried both setups, doesn't work at all for the PA@company2.

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    Simon Jackson commented  · 

    From forums and this article.. i found some interesting things:
    https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact

    Workaround 1:
    Add-MailboxFolderPermission 'Manager Name':\calendar -User 'Assistant Name' -AccessRights Editor -SharingPermissionFlags Delegate)

    Workaround 2:
    Enable 'ExchangeWebServices' AllowList functionality for 'Scheduling'. Does anyone know the powershell to do this?

    Simon Jackson supported this idea  · 
  10. 1,508 votes

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    166 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

    Simon Jackson supported this idea  · 
  11. 11 votes

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    1 comment  ·  Public » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
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    Simon Jackson commented  · 

    +1 - only for "Queued" calls.

    EG Helpdesk staff set their status to busy (lets say they are in a Teams Meeting); but they are missing queued calls. Having a notification would allow one of them to drop out of the meeting and accept the inbound call.

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  12. 77 votes

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    6 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 2,087 votes

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    633 comments  ·  Public » Presence  ·  Flag idea as inappropriate…  ·  Admin →

    Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.

    If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.

    Thanks all!

    Simon Jackson supported this idea  · 
  14. 457 votes

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    50 comments  ·  Public » Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 19 votes

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    3 comments  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 65 votes

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    6 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
    Simon Jackson supported this idea  · 
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    Simon Jackson commented  · 

    definitely interested in this.

  17. 150 votes

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    28 comments  ·  Public » Settings  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 497 votes

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    54 comments  ·  Public » Settings  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 3,360 votes

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    271 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! The team has reviewed this request and has added it to our backlog for both Private to Standard (Public) and Standard (Public) to Private channel conversion. We will share an update as soon as it’s available.

    Simon Jackson supported this idea  · 
  20. 13 votes

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    0 comments  ·  Public » Room Systems  ·  Flag idea as inappropriate…  ·  Admin →
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