Thomas Westers

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  1. 459 votes
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    42 comments  ·  Public » IT Pro  ·  Flag idea as inappropriate…  ·  Admin →
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    Thomas Westers commented  · 

    must have

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    Thomas Westers commented  · 

    Basic Feature on all Phone Systems, please add

  2. 34 votes
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    8 comments  ·  Bug Reports » Calls  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 286 votes
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    41 comments  ·  Public » Planner  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 798 votes
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    87 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Thomas Westers commented  · 

    Using Call Queues for Support Dep. now and get a lot of Questions how we can Monitor Queues, embarrassing to say that there is nothing i can provide the support Manager with. The only thing is to do some PowerShell to see who is logged in to which Queue. We need to know if a call sit in the Queue and wait for an Agent, How long did they wait for an Agent etc. And this must be live Data! no Reporting i would call it Live Dashboard.

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