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there is somone that just got her account on ms teams, took a few installation attempts, but finally got her logged in. we did not notice the error with pop up at first, but then she was in conference calls and was seeing the error. notified me, I checked, sure enough, yes, error, but if she is in a chat with me and I call her, then the top right corner of the chat window shows the incoming call. but no pop up on her desktop or no sound either. I checked the Settings / Privacy and none of the settings had been touched, I even uninstalled and re-installed it, and still get the same error.