Anonymous

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    145 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    Same issue with my new Taotronics headset which was bought specifically for Teams meetings. At first I thought it was the headset's problem, but then I did the following troubleshooting steps and I believe it's Team's issue:

    1. the same Taotronics headset works flawlessly if I join Teams meeting using my Android app.
    2. I used another pair of bluetooth headset to join the meeting from Windows 10 the audio worked fine but the microphone cuts out some times (which is why I bought the new headset to replace it).
    3. when the audio is lost during the meeting, I clicked on the three dots menu -> device setting, toggle the audio device to windows speakers then back to Taotronics. the audio would reconnect (but would drop after a few minutes again).
    4. when the headset is used to play music or video from the computer, the audio stay connected for hours. it's only a problem when using Teams.

    Windows 10 64 bit version, updated to the latest version. Dell Precision 5520 with Intel i7 processor, 32GB RAM, 240 GB SDD.

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