Sharon Mayher

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    working on it  ·  343 comments  ·  Public » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Sharon Mayher commented  · 

    Initially we were using a complex troubleshooting method of going into the users appdata folder and removing files and folders regarding Teams. Then we progressed to just going into the app properties, right click on the icon, and checking under the Compatibility tab the options to Run in Compatibility mode and Run as administrator. We kept seeing failures, so we found that just right clicking the icon and selecting Troubleshoot Compatibility fixed it much easily. Close the app and find the desktop icon, right click and select Troubleshoot Compatibility. Select Try Recommended Settings, Test and Save the changes. Close the troubleshooter and open Teams.

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    Sharon Mayher commented  · 

    Teams crashes, error code CAA301F7
    Laptop is an HP 840 G3, running Win10 Pro version 1909 OS build 18363.815 and BIOS P78 ver. 01.25, 1/2/19
    This is not just this laptop, but other laptops we support that are having this problem. At first just a handful, but the numbers are growing. User can still access Teams via the web portal and app on their phones, but not on the laptops. We have tried steps to fix his by clearing out caches and uninstalling and reinstall and this problem still persists. I cannot find a solution to this specific error code and we need a fix sooner than later. Any and all assistance is helpful.

    Sharon Mayher supported this idea  · 

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