Paul Healy

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  1. 2,490 votes

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    155 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Paul Healy commented  · 

    Can we please, please have an update on this? No news for about 4 months.. Given SFB Online is EOL 31 July 2021, I'd expect Teams should reach parity with SFB around this API functionality well before then. It beggars belief that this feature seems not to be a high priority when it is so critical to making Teams a viable enterprise calling solution. Thanks

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    Paul Healy commented  · 

    We're a global company and we've already moved one of our regions to Teams Calling, but without this API we're not able to move our entire organisation over. We use Dynamics 365 as our CRM and need to be able to get the Caller ID and do things like popping a contact window and tracking call activity which worked fine with SfB. Obviously having a reception console is also a major requirement. Our whole company uses M365, Teams and Dynamics and it's extremely disappointing that this basic functionality is not yet available. We want to be 100% Microsoft Cloud but until this is released most of our business (several thousand users) will have to remain on RingCentral, Mitel and other 3rd-party platforms for Voice, which is a real shame because apart from this the Teams solution ticks all our boxes, especially in the current remote working/Covid environment. Can you please prioritise this and release timeframes for availability of an API? I guarantee MS is currently missing out on a lot of revenue because of this.

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  2. 36 votes

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    2 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 1,354 votes

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    153 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

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    Paul Healy commented  · 

    Absolutely need this, our consultants working within a call queue should only be presented one call at a time.

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  4. 308 votes

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    28 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 950 votes

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    110 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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