Mike

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    121 comments  ·  Schools and Universities » UX & Design  ·  Flag idea as inappropriate…  ·  Admin →
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    Mike commented  · 

    Simpler configuration tools for schools' infrastructure staff

    The Teams UI seemed to offer a seven-year-old student, the capacity to admit meeting attendees from the 'waiting room', and to 'share screen' [presumably with the rest of the meeting]. For these several weeks, the seven-year-old 'played fair', and might even have been helpful in admitting other students while the teacher was teaching. But I doubt it was intended to assign this level of permission or responsibility.

    I imagine this arose from an inappropriately limited collection of configuration templates, for schools IT admin staff to select from. I imagine IT admin staff cannot see users bundled into collections like 'class Tiger', 'Tiger teacher', 'Tiger student', and to assign common privilege sets from templates to those groups as a whole.

    Schools IT admin staff are not like business IT admin staff. They have to be approachable to students. They have to help confused teachers. They often are a single individual, without team-mates to turn to for help, whose skill-level is closer to 'power-user' than to 'infrastructure professional'. This is no slur. In my experience, they can be very poorly paid; expected to operate nearly as a community service.

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    Mike commented  · 

    Less to 'fiddle' with

    In recent days, I have watched as a seven-year-old spent an entire 'with the teacher' video session, seeing which bits of the Teams UI they could click. The ready availability of pointless distractions seemed a bit of a self-created failure to me. You might counter-argue that if they were removed, then the children would only find others, elsewhere in Windows. And you might be right. In particular, the availabilty of roller-skating dinosaurs, purple dragons, and other exciting cartoon images to drop into meeting chat was a source of endless distraction for many of the children in a session.

    Pity the teacher you has to decide whether to interrupt the teaching to discipline an unruly rabble, relentlessly messaging pretty pictures to one another, or get on with the teaching, for those willing to attend to it.

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    Mike commented  · 

    A 'parent' interface.

    When a primary-aged school child wants to continue using their computer for play after schooling, it limits the time available to parents to consume their Teams account to keep track of whether their assignments have been done adequately and handed in. The workflow for scanning work set electronically, printed and filled in by hand is very clumsy: I scan it at my PC, email the scan to the chid's PC, log in (as them) to reach their Teams account, open their mail, retrieve the scan, upload to the assignment. After too many times going to bed too late, I gave up handing their work in.

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