Jim Larsen

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  1. 64 votes

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    10 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Jim Larsen commented  · 

    Is anyone at Microsoft listening?? This behavior is ridiculous and has been a problem for at least 1 1/2 years. What was Microsoft thinking when they designed it this way? This is a glaring problem with how the system works. An agent should by default NOT GET ANOTHER CALL from the queue when they are already ON a call from the queue. And if MS insists on passing along another call notification at the very least let the agent DISMISS THE RINGING CALL AND HAVE IT STAY GONE. This one ridiculous issue causes us to have to implement inconvenient and clunky workarounds, like setting presence-based routing (which causes issues if a person has a meeting on their calendar, so they have to remember to set their status as available if they want to get calls during that meeting), or set busy-on-busy, which is also ridiculous as it is an all-or-nothing setting that disables call waiting for the user across the board, even when they are on a call not in the queue. FIX THESE TYPES OF GLARING PROBLEMS, MS!

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  2. 31 votes

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    13 comments  ·  Bug Reports » Client - Android  ·  Flag idea as inappropriate…  ·  Admin →
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    Jim Larsen commented  · 

    Hello Microsoft?! Are you paying attention? It's 2021 and this issue STILL EXISTS. Your phone platform is useless for so many reasons. This is inexcusable for a company with the resources of Microsoft.

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  3. 24 votes

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    3 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 3 votes

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    0 comments  ·  Teams for Government » Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 1 vote

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  6. 1 vote

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  7. 1 vote

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  8. 171 votes

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  9. 6 votes

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  10. 209 votes

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    55 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 461 votes

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    104 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 1,535 votes

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    170 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

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    Jim Larsen commented  · 

    For crying out loud MS. How on earth did this product make it to prime time? When it comes to AA's and Queues it's like a 5 year old designed the system. It's practically unusable due to a couple of very simple but incredibly dumbfounding oversights. Whoever is heading up the product team for Teams phone system is really asleep at the wheel. FIX THIS!

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  13. 46 votes

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    3 comments  ·  Public » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 70 votes

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    43 comments  ·  Public » Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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    Jim Larsen commented  · 

    For crying out loud, Microsoft. LISTEN! This is basic broken functionality. If I open a file from Teams in the desktop app, the only way I can thereafter move that file within Teams is to COMPLETELY CLOSE THE DESKTOP APPLICATION FIRST. So if I have several spreadsheets open, then I open a spreadsheet in Excel from Teams, then close that spreadsheet I will be unable to move the spreadsheet to another place in Teams until I close Excel on my computer entirely. FIX THIS!

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  15. 250 votes

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    28 comments  ·  Public » Settings  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 50 votes

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    2 comments  ·  Teams for Government » Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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