Greg M
My feedback
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256 votes
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An error occurred while saving the comment Greg M
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This is a critical feature that prevents Teams from being a serious consideration for replacing Slack, so it's kind of shocking it's still on the backlog. This feature enables *so much* other functionality.
Something that would cut down on traffic and processing is if it could be triggered only if a message matched a particular regex. For example, only match /\b#\d{2,6}\b/ to trigger only when someone mentions a ticket number. There can obviously be false positives, but a major use of these kinds of bots is to connect systems like this, so someone can say "Hey can someone help me with #2345?" and a bot will summarize that ticket with a link, and in those cases pretty much the first thing you do when handling a message is run a regex match, and discard the vast majority of messages.
This example also highlights the massive limitation the "bot mention" requirement imposes. No one is going to type "@ticketbot Hey can someone help me with #2345?".