Sergio Legrant

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  1. 95 votes

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    9 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Sergio Legrant supported this idea  · 
  2. 147 votes

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    12 comments  ·  Public » IT Pro  ·  Flag idea as inappropriate…  ·  Admin →
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    Sergio Legrant commented  · 

    My customer service representative is on the phone with a customer. Another customer calls, the auto-attendant picks up the call and transfers it to the queue. The customer is tired of waiting and hangs up before being asked to leave a voicemail. I can't almost believe that it is not possible to track these lost calls... There are potential lost sales and unhappy customers. This means Teams Calls are not appropriate for businesses who actually care about their customer experience and their revenues. You need to try harder Microsoft Teams Calls product owner. A simple power automate generated e-mail for dropped calls would suit the needs of our company for that. Don't need nothing fancy, just something that works and provides us a list of dropped calls. Some basic powershell script? Don't tell me you can't prototype something in one week? Example: https://www.starwindsoftware.com/blog/monitoring-microsoft-teams-using-powershell-universal-dashboard

    Sergio Legrant supported this idea  · 
  3. 1,839 votes

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    242 comments  ·  Public » Wiki  ·  Flag idea as inappropriate…  ·  Admin →
    on the backlog  ·  Warren responded

    This feature request is still on the backlog. No new information to share at this time.

    -Warren

    Sergio Legrant supported this idea  · 

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