Seth

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  1. 251 votes
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    37 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Seth commented  · 

    Come one now! Yes, need this. Simple. Have main numbers, multiple ones that go to the same AAs need it to respond to. Once again, back to having to do some rig of creating a fake user with additional licensing to forward to another line.

  2. 49 votes
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    8 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Seth commented  · 

    Since MS doesn't allow routing to external numbers, "Standard practice" doesn't apply in this case as a poster put below and interrupting the queue. What if I have a reservation line that is another phone number by a third party that answers calls for us? Can't do it!!! Not just call queues, but AAs as well. If you have a user setup to be in the queue in Teams, then setup forwarding, it just rings the phone, and doesn't forward to an external number. Same with the AA not being able to forward to external numbers. Ridiculous MS. So the only work around is a licenses full blown user for O365/Phone System and Dial plan, then setup Teams fake user to forward calls to external number when an option is selected. But this doesn't address the call queue issue as mentioned above.

  3. 225 votes
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    26 comments  ·  Public » IT Pro  ·  Flag idea as inappropriate…  ·  Admin →
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    Seth commented  · 

    Under review...ROFL...come on Microsoft...that and the ability to route PSTN outbound from a Call Queue and Auto Attendant are in every phone system on planet Earth but your's in the cloud!!!!

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