Dr George Harvey

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    4 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback. My name is Amir and I am a product manager in the Shifts team. Can you please explain a bit more about this scenario? I am trying to understand what is applicable for the Shifts app vs. general group/1:1/channel chat. Thank you!

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    Dr George Harvey supported this idea  · 
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    Dr George Harvey commented  · 

    Hi Amir,

    So currently the Shifts app is useful for rota'ing and viewing shift patterns, but does little to aid communication.

    Most shift work includes two things not true of non-shift work 1) Unsociable hours and 2) Hand-over of responsibilities. These create an opportunity for the Shift App.

    Imagine a scenario in Healthcare (my industry). In a hypothetical hospital here are two shifts 8am to 8pm (day-shift) and 8pm (night-shift) titled 'Wards A, B and C on-call doctor'. Lets say Alice is the day shift doctor and Bob is the night shift doctor.

    As it currently stands:
    Lets say various the nursing teams are on Teams and they can all message @Alice to ask for advice/help with their patients. However let's assume Alice is very busy and does have time to complete all the tasks or see the messages sent to her. Come 8pm she hands-over to Bob (and may forget or miss out some tasks). Alice heads home. However, she continues to receive messages from nurses by mistake and so has to forward them to Bob, or deal with them. Similarly she receives messages from Bob asking for clarification on events from the day. This is disruptive to her life and to her nursing colleagues.

    How it should be:
    There is an alias Teams user (or Tag) associated with the shift Wards A, B and C on-call doctor. Let's call it @ABCdoctor. Via the Shifts app, Teams forwards any messages sent to @ABCdoctor to @Alice between the hours of 8am and 8pm. Then come 8pm Teams starts forwarding messages sent to @ABCdoctor to @Bob, and ideally Bob can see all messages go back and see messages sent to @ABCdoctor during the day and any tasks assigned to them. This means nurses only have to remember one user, and responsibility are handed over.

    A currently possible workaround would be to have a channel for *every* role that includes everyone who would want to contact that role and everyone who performs that role. This would be a messy solution.

    One line summary: create a Microsoft Teams Tag (or alias) for each role or responsibility that can be moved between users automatically according to shift assignments.

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