Shaun

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  1. Call Queue Opt In/Out Based on Status

    137 votes
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    11 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Shaun supported this idea  · 
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    Shaun commented  · 

    Please can this be added. At the moment I'm relying on the following which is clunky and not ideal!

    https://aka.ms/cqsettings

    Since this is a legacy Skype front end that works for Teams I'm not too sure how long it'll stay up for. Opt in/opt out should be presense based!

    Also this is annoying:

    https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

    "Serial routing will skip agents who are Offline, have set their presence to Do not Disturb, or have opted out of getting calls from this queue."

    Why only offline and DnD? Why can't it be for all amber and red icon presence options?! And even then, DnD does not work as it still calls the next in queue it just doesn't show the alert, which keeps the caller on the line for an additional 15 seconds!!

  2. Can we get an option to change the ringtone

    249 votes
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    64 comments  ·  Public » Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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    Shaun commented  · 

    Yes please - I'm hearing this ring tone in my sleep from all of the testing we've been doing.

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