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The feature team has this on their backlog officially now. We don’t have any timing to share at this point, but we will keep you posted.
Thanks,
Alex & the Teams teamAnonymous
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At a minimum, Call Queues should not actively ring agents' desks when they are in another call. We use attendant mode so all agents ring simultaneously. But if you are in a call already, Teams is ringing in on your call until someone else answers it. Very annoying and hard to hear your caller as the volume is not muted on the ring at all.
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We are working on the release of the Tasks application in Microsoft Teams that will aggregate data from Microsoft To-Do, Planner and Outlook with more capabilities on the way. You can see Planner data in Kanban views today, and the Tasks app will continue to support that view. In January we announced task publishing which will release with the new app. Get an overview at https://youtu.be/rTATVGroEsQ.
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This item remains on the backlog.
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We are working on a design with more density in mind. Until this design is solidified we are putting this item back to Under Review.
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As stated in the last update, the ability to use multiple Teams accounts at the same time is being implemented in stages for Desktop. Faster tenant switching functionality on the Windows client has been rolled out to the public ring fully, and Mac will begin rolling out soon. Work is in progress on cross-tenant notification improvements, and support for multiple accounts on desktop will follow. We’ll keep you posted!
Note: The ability to use multiple Teams accounts at the same time is supported on iOS & Android today.
Thanks,
Alex & the Teams teamEdited
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158 votes
For the scenarios in this item and in comments, please make sure that your admin updates the firmware for your device.
An error occurred while saving the comment Anonymous
commented
The phone number does display on the call queue on your PC in Teams but not the Name of the caller. (both display when a USER number is called).
Additionally, on the Teams IOS and Android Apps NEITHER shows up. It just says the name of the call queue is calling so you have no clue who it is if you are mobile.
Anonymous
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423 votesAnonymous
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I had a support ticket on this because my contacts were so disjointed. The result was that i had to uninstall Teams and reinstall which did update my contacts, however, nothing keeps them synchronized.