Anonymous
My feedback
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78 votesAnonymous
commented
At a minimum, Call Queues should not actively ring agents' desks when they are in another call. We use attendant mode so all agents ring simultaneously. But if you are in a call already, Teams is ringing in on your call until someone else answers it. Very annoying and hard to hear your caller as the volume is not muted on the ring at all.
Anonymous
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68 votesAnonymous
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81 votesAnonymous
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136 votesAnonymous
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412 votes
Thanks for your feedback. Two updates on this:
1) Audio 1:1 call recording feature is on the backlog. We’ll update when we have more details to share.2) Compliance recording is being worked on, partnering with 3rd party providers. Please see the posting below:
Anonymous
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5,585 votes
This is still being worked upon. I hope to have more details in the next couple months.
Please know the team is actively working on this feature.
-WarrenAnonymous
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9,480 votes
We are still considering this feature for future releases, and will continue to update the status when it changes.
~Alex
Anonymous
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9,988 votes
We’re pleased to confirm the Teams client for Linux will be available in preview by the end of this calendar year, enabling people who use Linux client at work or in educational institutions to collaborate with others on Teams. Users will be able to install native Linux packages in .deb and .rpm formats.
Thanks!
Anonymous
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11,592 votes
We’re currently working on defining a compact mode experience. I will post more details when we have more to share.
~Alex
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12,984 votes
We know you are patiently waiting for this feature. This feature is being implemented in stages. Fast tenant switching is currently in testing both internally and with early customers. We expect to release to the public in the Fall. I’ll post an update once it’s rolling out.
Full multi-tenant, multi-user support will be added after fast tenant switching.
~Alex
Anonymous
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51 votesAnonymous
commented
The phone number does display on the call queue on your PC in Teams but not the Name of the caller. (both display when a USER number is called).
Additionally, on the Teams IOS and Android Apps NEITHER shows up. It just says the name of the call queue is calling so you have no clue who it is if you are mobile.
Anonymous
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92 votesAnonymous
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I had a support ticket on this because my contacts were so disjointed. The result was that i had to uninstall Teams and reinstall which did update my contacts, however, nothing keeps them synchronized.