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  1. 74 votes
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    38 comments  ·  Public » Messaging  ·  Flag idea as inappropriate…  ·  Admin →
    we have this!  ·  v-brorob responded

    Adding a subject line to a message makes it a lot more scannable for everyone else. To do that, first you need to expand your compose box by clicking format icon. From there, just type the subject line you want in the first line of your expanded compose box.

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    Anonymous commented  · 

    It would be HELPFUL if the SUBJECT would be what is visible to identify SAVED chats. OR... being able to ADD a subject to saved chats. We are in a call center and agents want to save important notices but then can't find them to save their lives because it is a jumble of garbage.

  2. 2,124 votes
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    242 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    My staff is routinely on my back about this missing functionality due to the impact it has on our remote training. PLEASE place this as a high priority. As more and more companies have move to working from home, this has become even more critical to effective operations.

  3. 597 votes
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    83 comments  ·  Public » IT Pro  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    We definitely need the ability to have system defined contact lists for tier 2 support agents, full team lists/etc. We cannot rely on each individual agent to have current/updated lists all of the time. Why is this not available?!? This is a business critical function.

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