58 votesJon Price commented
This is super annoying. Every single call, digging for a menu to activate a hidden panel to re-open the active calling functionality and click around to find a "hang up/end" button? There's a similar audio glitch for headsets that is mentioned elsewhere, and I've discovered that you you are usually IN a call first when you need to access the active audio profile in mac. So not only is there a bug where it doesn't switch, but to switch your mic or headset device, going 6 clicks away in the settings to modify this isn't exactly well thought out. I mean, worst case, all of these missing pieces could all be text links in the app's main navigation for (gulp) View or Window to see the dialpad for an active phone call. That's assuming the app isn't fancy enough to use a contextual for the function you're using in the app itself - that would be asking a bit much.
111 votesJon Price commented
If you're going to pretty much bury the audio settings far away from the dialing interface entirely (like the dialpad during a phone call - why????), at least include the relevant options for that function in a text nav drop-down until you can get around to addressing the lack of an interface for each feature. SkypeforBiz and the rest do all of this, how is it that being able to hear, adjust audio, hang up calls, etc. all has to be removed and hidden while using that functionality?