Tony Mongiello

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  1. 198 votes

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    53 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
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    Tony Mongiello commented  · 

    Having the same issue as Akgal06 except:
    - Sound comes and goes and seems to coincide with the fan in the laptop 6 month old Dell Latitude 7400 2 in 1
    - Happens within Teams calls and meetings. All participants can hear the noise
    - Noise goes away if we mute the mic but the user/laptop this is affecting still hears the noise.
    - Happens when using built in mic and speakers or headset (Bluetooth or USB)

    We have contacted Dell and had the fan and heatsink replaced as well and replaced the Motherboard in case the audio hardware had some sort of short or experienced interference.

    I just did a test call with the affected PC and recorded it with Teams. Tested the mute function. Muting on their side, I could not hear the noise but they still could. Muting my side had no effect, heard the noise on both ends. I tried boosting and reducing the gain on the Mic in control panel as well.

    I attached the recording of this call. Is this what everyone is hearing?

    Is there a way to configure or remove the white noise in case this is the issue?

    T

  2. 2,481 votes

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    154 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Tony Mongiello commented  · 

    Today is our first full day with Teams as our Voice Solution. One glaring omission is the ability of our Front Desk user (using Attendant Pro) to be able to transfer directly to Voicemail. This is a huge deal for us...

    Tony Mongiello supported this idea  · 

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