141 votesTrent Rhoden supported this idea ·
An error occurred while saving the commentTrent Rhoden commented
Agreed! We have an issue where we have on-site technicians that are part of a call queue and continue to receive calls when out of the office. This forces the technicians to put themselves in DnD status, which also disables alerting for messages through Teams. This needs to be fixed asap or allow DnD to only apply to calls not messages/alerts.