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1. Call Queue Opt In/Out Based on Status

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   prestine

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   10 comments  ·  Public » Calling  ·  Flag idea as inappropriate…Flag idea as inappropriate…  ·  Delete…  ·  Admin →
   Trent Rhoden supported this idea  ·  July 17, 2019
   Trent Rhoden commented  ·  July 17, 2019  ·  Edit…  ·  Delete…

   Agreed! We have an issue where we have on-site technicians that are part of a call queue and continue to receive calls when out of the office. This forces the technicians to put themselves in DnD status, which also disables alerting for messages through Teams. This needs to be fixed asap or allow DnD to only apply to calls not messages/alerts.

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