Tom

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  1. 210 votes

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    13 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom commented  · 

    Being able to setup custom notifications to remind users that their shift is about to start or end would be great as well.

    Shifts is way better than what it looked like a year ago but it still misses the mark on many great features we need to make it work the way we need it to.

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  2. 656 votes

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    67 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 831 votes

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    58 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom commented  · 

    Any updates on this?

    Another feature we would love to see and another feature with no update in 2 years.

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  4. 918 votes

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    planned  ·  131 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 1,027 votes

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    planned  ·  123 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom commented  · 

    Is this still planned?

    Another feature that would be great to have and no response for almost 2 years.

    We have a service team in Teams that we use Shifts for and their are multiple owners of the Team for various reasons, but only 2 people who are supposed to be accepting or rejecting shift change requests.

    Is Shifts still being developed? Are changes actually coming or has this been abandoned?

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  6. 1,271 votes

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    166 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! We are hard at work improving the Shifts app experience including adding recurring shifts. In the meantime, we wanted to share some tips and tricks to help with some pain-points mentioned:
    1) Make Edits to Your Schedule (Delete, Undo, Minor Copy Edits): Shifts works similarly to Excel in certain regards, so make sure to highlight shifts with your mouse and utilize keyboard shortcuts (Ctrl+C, Ctrl+V, Ctrl+Z) to copy, delete, or undo actions. We find it helpful doing this particularly in month view and week view.
    2) Copy Button: Use the copy button on the top right to copy any timeframe you need for the entire schedule.
    3) Search for Shifts in Creation Phase: When creating a shift, utilize the search command to find shifts that have already been created in the past.

    We’ll keep you posted when we have more news!

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    Tom commented  · 

    Either Shifts is no longer being developed or it feels like we're being ignored.
    Most Shifts posts have not been commented on by admin in a year or more.

    Shift notifications need to be included in the desktop and web apps. We are trying to implement shifts but it's hard to work with when it only notifies you on the mobile app. Seems like an easy fix but haven't had a response in 2 years.

    Outlook integration is crucial as well. There needs to be more customization and more flexibility to make Shifts work the way we need it to.

    Are we ever going to see the changes we ask for or should we start looking for an option that actual works the way we need it to?

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  7. 3,829 votes

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    532 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 609 votes

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    planned  ·  42 comments  ·  Public » Shifts  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom commented  · 

    Any update on this? We would love to start using Shifts in Teams as opposed to Shifts in Zoho but the notifications issue is a show stopper.

    Our workers are too busy to stop and notify the team owner whenever they put in a request and notifications in general seem to be lacking.

    We would love to see customization for notifications as well.
    -Auto send a shift reminder notifications
    -Ability to notify team owners when someone starts/ends a shift

    Shifts seems to have come a long way from what it was a year ago but it's still lacking a lot features that would make it worth the switch for us and our clients.

    Tom supported this idea  · 
  9. 286 votes

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    65 comments  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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    Tom commented  · 

    We have a lot of clients who want to switch to Business Voice now that work from home is more common, but the delays are causing a lot of frustration for the few clients we have already moved. Our first client to move is NOT using Direct Routing, we ported everything over to MS and they still have issues with AAs and CQs taking forever to transfer a call.

    With everyone working from home now, Microsoft needs to start pushing out the fixes faster or we're going to have to start migrating our clients to another hosted solution.

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  10. 8,883 votes

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    1104 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
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