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We have a lot of clients who want to switch to Business Voice now that work from home is more common, but the delays are causing a lot of frustration for the few clients we have already moved. Our first client to move is NOT using Direct Routing, we ported everything over to MS and they still have issues with AAs and CQs taking forever to transfer a call.
With everyone working from home now, Microsoft needs to start pushing out the fixes faster or we're going to have to start migrating our clients to another hosted solution.
Thanks for providing the feedback. This feature is in our backlog. We’ll update when we have more details to share.