103 votesWill supported this idea ·Will commented
I'm in the process of rolling out MS Teams with Polycom phones, this issue is a major source of confusion and concern for customer service with the organisation.
People have call groups of 5 people. If the original person does not answer their phone, the other 5 ring. When the original person sees their missed calls (after returning) they cannot tell whether the call was answered by a group member or not.
Ideally the history should read - call from 123456 for 234567 answered by 345678