Douglas

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  1. 6 votes

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  2. 32 votes

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  3. 894 votes

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  4. 545 votes

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  5. 486 votes

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  6. 324 votes

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  7. 21 votes

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  8. 1 vote

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  9. 952 votes

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  10. 59 votes

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    2 comments  ·  Public » IT Pro  ·  Flag idea as inappropriate…  ·  Admin →
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    Douglas commented  · 

    We are starting to perform our first few rounds of thorough pandemic analytics on the Microsoft UC / Teams cloud system we set up, and these types of issues are popping up... there is basically no visibility into anything related to call queues other than that people are calling them -- and then it's a bit of a black hole. I've read elsewhere that third-party services have access to a whole lot more information than admins do, which seems very strange to me. Admins must be able to see which employees picked up a call queue call. I'm sure this is a separate UserVoice somewhere out there, but CQ members should also be able to see who picked up a call. Between the delays in call pickup and uncertainty about how the calls are being delivered in the first place, it seems half our call queue calls simply end without being picked up. Also, the Admin portal appears to show thousands of calls with zero duration since it seems to register each instance when the CQ attempts to deliver a single call to a set of agents... Lots to work on, here, Microsoft!

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  11. 1,129 votes

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  12. 4,010 votes

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  13. 67 votes

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  14. 255 votes

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  15. 5,740 votes

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    848 comments  ·  Public » Notifications  ·  Flag idea as inappropriate…  ·  Admin →

    We are getting closer, and are still working thru some bugs, but hope to release this as part of a Public Preview pack in early 2021! (Windows 10 released with the December 2020 pack this week)

    You can learn more about the new Microsoft Teams Public Preview program here: https://aka.ms/TeamsPublicPreview, and Teams administrators can find documentation to manage which users will see the Public Preview option here: https://aka.ms/TeamsPublicPreviewAdmin

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  16. 2,981 votes

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    677 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We’re happy to announce that Mac support for sharing system audio is now available to users who have opted into Public Preview.

    Please see feature details here: https://techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-channel-include-computer-sound-on-mac/m-p/2107853.

    You can learn more about the new Microsoft Teams Public Preview program here: https://aka.ms/TeamsPublicPreview, and Teams administrators can find documentation to manage which users will see the Public Preview option here: https://aka.ms/TeamsPublicPreviewAdmin

    Enjoy!

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  17. 9,330 votes

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    750 comments  ·  Public » Messaging  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! We are updating this as “Partialy Done” as our first step to solving for pinned posts has been released! Pinned posts allows users from a team to pin a message for everyone in the channel to be able to easily reference. While any message can be pinnable, we expect our users to use this feature to pin information like channel guidelines or important announcements. We know this doesn’t solve all pinning scenarios, and that there is still a need to make this easier for users to find, especially within the message list. We will share another update as soon as it is available.

    To learn more about showing channel info in Teams, please visit https://support.microsoft.com/office/show-channel-info-in-teams-61c3319d-a2c0-4b60-99b9-3226b9e248f9.

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    Douglas commented  · 

    So strange that with almost 5,000 votes and hundreds of comments that this feature would stay on Microsoft's *backlog*? This is literally the very first question all of our users have when they open Teams for the first time. Definitely preventing adoption in a significant way for us.

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    Douglas commented  · 

    Please move this to your front-log.

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  18. 1,101 votes

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  19. 465 votes

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    Douglas commented  · 

    I do see that this is now working on Chrome, but when can we expect it to work for Firefox? The "unified experience on desktop, mobile, and browser" is an excellent idea, but it's difficult to start explaining to end users that it works in *this* browser and *that* OS but not this other one...

  20. 220 votes

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    17 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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