JCR

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  1. 3,731 votes
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    419 comments  ·  Public » Messaging  ·  Flag idea as inappropriate…  ·  Admin →
    JCR commented  · 

    From the end-user's perspective, there should only ever be a single text-entry field. When they reply, either accept the input in the main sticky text entry field at the bottom of the window, OR hide that field and it's controls while the reply field is active and available. We are seeing an ongoing UX issue with users explicitly selecting to Reply via the CTA, then the system invalidating that selection because the users clicked on the ALWAYS PRESENT text-entry field where they usually enter text.

    Instead, prevent the ability to make that error by only having a single place to enter text. If the user selected Reply, presume that the text is to reply into that thread.

    The best visual delineation between two fields that are being confused with each other is to only have one field.

  2. 29 votes
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    6 comments  ·  Public » UX/Design  ·  Flag idea as inappropriate…  ·  Admin →
    JCR commented  · 

    I think there should only ever be a single text-entry field. When I reply, either accept the input in the main sticky text entry field at the bottom of the window, OR hide that field and it's controls while the reply field is active and available. I see an ongoing UX issue with explicitly selecting to Reply via the CTA, then the system invalidating that selection because I clicked on the ALWAYS PRESENT text-entry field where I usually enter text.

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