Philip

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    on the backlog  ·  12 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Philip commented  · 

    Another idea is for each Team to have an external-to-the-team Channel as a type of 'message board' that all other members/teams of the organisation can post to, with the addition of subchannels that can be created to allow better targetting of such posts to members of the target team or even subgroups of members of the target team. Members of ths target team can then subscribe to/make themselves members of any of their Teams' sub channels and so handle the commuications arriving in that sub channel. The concept is that a Team has an organisation-facing 'service area', that others can leave messages or posts or queries to e.g. specially created sub channels such as Suggestion box, Likes/Praise, technical issues, priority issues, complaints and so on. This channel would have its own Wiki to include e.g. instructions on how to work with the service area best, how to construct and where to leave your messages, SLAs etc. It also makes sense for sub channels to have their own wikis as well

    Philip supported this idea  · 

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