Brian
My feedback
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328 votes
For the scenarios in this item and in comments, please make sure that your admin updates the firmware for your device.
An error occurred while saving the comment Brian
supported this idea
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101 votes
Thank you for your votes and comments on this, the team is planning out this work. We will update when we have more to share.
An error occurred while saving the comment Brian
commented
I have had an open support ticket running for the last several weeks, waiting for troubleshooting/callbacks from the Microsoft tech, having to reschedule because the tech gets stuck on other calls and never follows up with me, just feeling like I'm being led along to a point where this would ultimately be fixed, only to find out this is a function "IN PRODUCTION", but then being told that this is "not added yet/not yet been tested to work". Why has this feature been in available to be configured since July, Microsoft has published KBs on how to configure it properly with correct external number formatting, but the feature is "not added yet/not yet been tested to work"? I spent hours and days and weeks trying to work with the Microsoft tech who just let me know that there is no resolution to this, and now my customer who has been patiently testing with me thinking this would eventually be resolved has to be told it's not going to work because Microsoft is putting features in production that don't work. I've been happy with how Microsoft has developed/improved Teams over the last year, but this situation has been very frustrating.
Brian
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179 votesBrian
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348 votesBrian
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560 votesBrian
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81 votesBrian
supported this idea
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729 votes
Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.
Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.
Thanks.
Brian
supported this idea
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1,075 votes
For organizations that need call recording for compliance purposes, admins can set via policy. To see how this works for calling and meetings, please see https://docs.microsoft.com/MicrosoftTeams/teams-recording-policy.
1:1 convenience recording is currently on the teams backlog. We will share an updated here as soon as it is available.
Brian
supported this idea
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5,455 votes
This request is still queued within our backlog. No new details yet.
-WarrenBrian
supported this idea
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14,901 votes
Thank you for your feedback! Our team is currently working on a significant update to add a broader and more diverse selection of emojis to Teams. We will share an update as soon as one is available.
The ability to add custom emojis and custom reactions is still under review, and we will share an update as soon as one is available.
Brian
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19,785 votes
Thank you for all your responses to the design survey. The survey is now closed.
Brian
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135 votes
An error occurred while saving the comment Brian
commented
I just received a complaint about this yesterday. Why would there be no hold music for call-queue calls placed on hold?
Brian
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910 votes
Thank you for your votes and comments. This item is now on the backlog. We’ll update when we have more details to share.
Brian
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61 votesBrian
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145 votesBrian
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21 votesBrian
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16 votesBrian
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329 votesBrian
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23 votesBrian
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1,243 votes
Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.
In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.
An error occurred while saving the comment Brian
commented
I had a 6 week old escalated ticket - was told this is working 'as designed'. I don't see how Microsoft doesn't see this as an issue.
Brian
supported this idea
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An error occurred while saving the comment Brian
commented
Yes, being in a call center with several call queues and having JUST cutover yesterday, we are finding this to be extremely frustrating.
As we deploy Microsoft Teams Phones to additional clients, more people are asking for better incoming caller ID functionality. Phone numbers are OK, but businesses require additional info.