Peter Almer Frederiksen

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  1. Unable to use a private channel for collaborative calling

    12 votes

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    3 comments  ·  Bug Reports » Calls  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 
    An error occurred while saving the comment
    Peter Almer Frederiksen commented  · 

    Exactly - not everyone in a Team usually handles the Help Desk.
    The I need to create a separate Team just for that.
    Please enable the possibility to use private channels.

  2. Automatically archive Teams after a certain amount of inactivity in the Teams group.

    140 votes

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    12 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  3. Call queues not useable for receptionists

    1 vote

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    0 comments  ·  Bug Reports » Calls  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen shared this idea  · 

  4. Allow Call Queue agents to reject calls

    64 votes

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    10 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 
    An error occurred while saving the comment
    Peter Almer Frederiksen commented  · 

    The root cause of the problem is that Teams rings loudly when new calls enter the queue, while the attendant is on a call. It should be silent and only visually show the calls waiting in the queue, or just give a short beep. If that was the case, rejecting calls will seldom be needed, as the overflow setting will handle it is too many calls comes in.

  5. Call Queues - Respect User Account Status

    79 votes

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    7 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  6. Stop Mobile Teams Meetings from Being Interrupted by Mobile Phone Calls

    439 votes

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    59 comments  ·  Public » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 
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    Peter Almer Frederiksen commented  · 

    And the other way around: When the Teams mobile app detects that the mobile phone is used for a cellular call, the Teams status should be set to "Busy".

    The same if the mobile phone is used for calls using any other voice apps, like WhatsApp, Skype, Facebook Messenger.

  7. New calls ring while on call

    1,533 votes

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    169 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminAlex (Teams Engineering, Microsoft Teams) responded

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

    An error occurred while saving the comment
    Peter Almer Frederiksen commented  · 

    This bug actually makes call queues impossible to use. In a reception where you get many calls, you can't continue the current call due to disturbance from new calls entering the queue. New calls should just show up visually, maybe with just a short "beep".

    Peter Almer Frederiksen supported this idea  · 

  8. Search by City Name / Location

    1,544 votes

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    366 comments  ·  Public » Search  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Peter Almer Frederiksen commented  · 

    When working with search, it is important to fix the "double name search bug" as well - we can't find our colleagues after we moved from on-prem to cloud!

    Examples
    1) Azure AD - first name: William Howard, last name: Taft -- a search for Howard returns no results
    2) Azure AD - first name: William, last name: Howard Taft -- a search for Taft return nothing
    3) Azure AD - first name: (Bill) William, last name: Howard Taft -- a search for Bill returns nothing, due to parentheses, they should be ignored in a search.

    The above searches fail both from Teams and from Microsoft 365 Admin Center / Active Users.
    However, search #1 and #2 works well from the Azure AD portal / users.

    Peter Almer Frederiksen supported this idea  · 

  9. Reduce Volume during calls

    5 votes

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    0 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  10. Full Teams Client API including Call Control

    2,727 votes

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    175 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  11. Ringtone

    27 votes

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    0 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  12. Set incoming ringtones per call queue

    45 votes

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    3 comments  ·  Public » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  13. Can we get an option to change the ringtone

    436 votes

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    105 comments  ·  Public » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  14. Automatically block incoming calls when you are already in a call or meeting

    795 votes

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    68 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  15. Reply to specific message in chat on desktop app

    50,481 votes

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    5293 comments  ·  Public » Messaging  ·  Flag idea as inappropriate…  ·  Admin →
    In Public Preview  ·  AdminAlex (Teams Engineering, Microsoft Teams) responded

    Thank you for your patience. We are thrilled to that replying to a chat message in the desktop client is now available as part of our Public Preview. It is expected to roll out to the public ring over the next several weeks.

    Please see feature details here: https://techcommunity.microsoft.com/t5/microsoft-teams-public-preview/now-in-public-preview-quoted-reply-for-desktop-web-coming-soon/td-p/2761594

    For details on switching to the Microsoft Teams Public Preview version, please see : https://aka.ms/TeamsPublicPreview.

    We look forward to your preview feedback!

    Peter Almer Frederiksen supported this idea  · 

  16. Reverse lookup for phone numbers broken (works in Skype for Business)

    1 vote

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    0 comments  ·  Bug Reports » Search  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen shared this idea  · 

  17. Display mobile number

    489 votes

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    50 comments  ·  Public » People  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

  18. Team address books (and company-wide address book)

    1,577 votes

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    202 comments  ·  Public » People  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Almer Frederiksen supported this idea  · 

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