An error occurred while saving the commentMatt commented
I've found that a large portion of the issues deals with the way software is developed now vs. 10 years ago. We used to only get new features in Office every 2-3 years. Now, software is developed with monthly and weekly releases with bug fixes any time in between. With this, it should be expected that critical features are missing and always being developed and released. If we waited another year for them to release Teams, you'd have many more of these issues resolved, but instead we're seeing the development "in process". That being said, Microsoft could employ more customer support staff to handle forums to create a lot more clarity for users. There are not so many posts here that everyone with more than 10 votes couldn't have an answer directly from Microsoft and have duplicates constantly consolidated/eliminated from the historical record.