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  1. 836 votes
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    44 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous commented  · 

    Love Teams, and so do our clients... But is NOT ready to replace Skype for Business because you cannot chat to external federated users without logging off! If you federate an external domain (some other Microsoft 365 tenant, perhaps a customer or supplier), then there is a HUGE problem: you can only be "present" in ONE tenant at a time!. Microsoft have scripted a button on your login name in Teams that literally logs you OFF and back ON - they call it "switching". If you try to send a chat or message to an external contact who is also a Microsoft tenant then you can't - they will not get it. If they send you one, you will not get it until you "switch" to be present in their tenant team. The worst part is that there is no notifications to suggest that you might need to sign off/on (switch)! So, Teams is a great product that allows you to chat with external guests....until those guests become subscribers of Microsoft 365, at which point the definition of "federated" is spun 360° by Microsoft as you are now BANNED from chatting to them until you "switch" and log off your tenant. This behavior is the death of Teams. I wish Microsoft would explain publically why they have imposed this limitation; gone is SFB where we could chat with ANY other external user of Skype for Business.

  2. 188 votes
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    27 comments  ·  Public » Guest Access  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous commented  · 

    My and my customers LOVE Teams...but the "by design" barrier of having to "switch" between federated chosen external tenants is a DEAL BREAKER! In Skype for Business me and my customers can chat with anyone. Why would I endorse a move from Skype for Business, where we and they CAN chat, to a Teams-only environment where they can send a chat to me, and it appears to have been sent, but I will only become aware of their chat IF a switch to their tenant takes place? It would be better to PAUSE any further marketing of Teams (as a replacement for Skype) until customers are responsibly informed of the DIRE CONSEQUENCES of this limitation. It renders Teams useless in the real world.

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