Tommiy

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  1. 1,175 votes
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    344 comments  ·  Public » Mac  ·  Flag idea as inappropriate…  ·  Admin →

    We have rolled out a fix for improving Mac performance while in a meeting. This should help with heating and perf issue on Macs.

    Please update your client (Settings→check for updates). Let us know your feedback. There are other performance improvements we are working in parallel, we will share updates as soon as they are available.

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    Tommiy commented  · 

    Issue is with electron and video handling. There are other messaging and meeting apps that use electron and alot have the same complaints of high cpu use on video only.

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    Tommiy commented  · 

    Team is created on electron. Seems that this is an electron issue and you can see other video applications built on electron having similar issues. Hence, don;t expect this to be fixed would be my suggestion.

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    Tommiy commented  · 

    seems correct answer for Mac users. Abandon Microsoft Teams app its irreparable obviously after so much time.

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    Tommiy commented  · 

    I held my breath this morning in hope that the upgrade to 1.3.00.30874 would do some thing to fix this issue. After so long i thought maybe. However, on the surface there is no performance improvement after the upgrade. Still a very bad experience and high cpu use.

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    Tommiy commented  · 

    I held my breath this morning in hope that the upgrade to 1.3.00.30874 would do some thing to fix this issue. After so long i thought maybe. However, on the surface there is no performance improvement after the upgrade. Still a very bad experience and high cpu use.

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    Tommiy commented  · 

    The heat generated by teams has killed my Mac battery. Now going to cost me $300 for a battery replacement!

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    Tommiy commented  · 

    If a pandemic and everyone working from home is not enough to get a video and messaging app fixed in under years then I don't hold out much hope that this will be fixed prior to every one being able to return to work and not needing it. I think the answer is clear find an alternative. Is there such a thing as a Teams to Zoom gateway such that you can use the Zoom client and join team calls?

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    Tommiy commented  · 

    First all day trying to use teams on my Mac to see if it was in any way usable again. No is probably the easiest answer. The load completely flattened my battery inside the hour due to the heavy CPU load. I switched to Zoom and can manage 4-5hrs on the same machine presenting the same material. Simple answer is you need to use a win10 PC because this is unusable on a Mac laptop. Maybe an iMAC that's permanently plugged in to power and can dissipate the heat generated by the CPU load but definitely not a Apple laptop.

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    Tommiy commented  · 

    On Catalina and the update still says that 26266 is the current version. From the reports there is no value in updating regardless. It looks like Zoom easily wins on performance and features on Mac. Probably related to the underlying base that each was constructed upon. With Teams taking months and potentially years to fix bugs thats about all you can really put it down to.

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    Tommiy commented  · 

    Well perhaps a version number would be good so we know what we are commenting on is the version your deploying. My Mac has 1.3.00.26266 and it still has extreme issues with new meeting experience every being enabled. I've done check updates and this version number has not changed. So, if this is the release your referring to then there is still problems.

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    Tommiy commented  · 

    For myself, I found that the issue is caused by the "New meeting experience" setting. Seems once set even unselecting it does not revert to normal CPU load. I've tested this and its 100% repeatable. Turning this on at anytime increases the CPU load by approximately 100% on my Mac. Answer is uninstall, delete the application support files, delete the cache files reinstall and start and then never touch that setting.

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    Tommiy commented  · 

    Actually this is coming up to 2 years and still no correction. That sounds like this application is fundamentally flawed. The other thread started in Aug 2020 and the Microsoft web page several months. Seems like its going to take microsoft 3 years to fix this bug.

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    Tommiy commented  · 

    Seems multiple User Voices running on this subject. There is another below.

    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/40410775-please-fix-desktop-app-performance-on-macos-cons

    Still months later and no fix.

    Tommiy supported this idea  · 
  2. 798 votes
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    164 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your reports. We released client and service updates this week, that address many MacOS-specific performance issues. We are also aware of recent performance issues with Microsoft Teams meetings, especially on laptops and when using external monitors.

    The team is working to resolve these issues. In the meantime, please find troubleshooting information here: https://docs.microsoft.com/microsoftteams/troubleshoot/known-issues/teams-slow-video-meetings-laptops-4k.

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    Tommiy commented  · 

    Electron and video encoding seems to be the issue. There are other electron based meeting apps that have exactly the same problem with video and high CPU. Given the other thread in User Voice has been running for 2 years on this topic its unlikely to be fixed by the looks without completely changing the app or fixing the underlying issues.

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    Tommiy commented  · 

    I tried the web browser on my mac and get the same high CPU results. I guess that the cause here is that Teams is built on electron and the issue is with that. A quick google search will result in the same high cpu usage complaint for other video applications built with electron. So I guess the answer here is that this will be the way that teams works and the only potential real answer is to use something else. There is 2 UserVoice feedback items for this issue, the other has been open since Dec 2018 so I think its safe to say that after 2 years this will not be fixed.

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    Tommiy commented  · 

    I held my breath this morning in hope that the upgrade to 1.3.00.30874 would do some thing to fix this issue. After so long i thought maybe. However, on the surface there is no performance improvement after the upgrade. Still a very bad experience and high cpu use.

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    Tommiy commented  · 

    28778 finally turned up yesterday. Marginally better if you have new meeting experience disabled and GPU disabled. takes about 70-80% with a presentation. Still roughly 2x more CPU requirements than using Zoom to display the same material. Guess this was the fix being referred to...maybe not because Microsoft does not talk about release numbers or provide numbers in release notes etc. Makes it difficult to understand what states of upgrades apply to.

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    Tommiy commented  · 

    For myself, I found that the issue is caused by the "New meeting experience" setting. Seems once set even unselecting it does not revert to normal CPU load. I've tested this and its 100% repeatable. Turning this on at anytime increases the CPU load by approximately 100% on my Mac. Answer is uninstall, delete the application support files, delete the cache files reinstall and start and then never touch that setting. After that the load during video meetings is typically 60%.

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    Tommiy commented  · 

    So this was partially done in August. Its 3 months later, do you have a date for the other part to be done?

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    Tommiy commented  · 

    Are you really serious about those recommendation just for one application that is not coded properly? Disconnect my docking station and to disconnect my 4k monitors or make every thing low res. Sorry, is microsoft still working back in the early 2000s and don;t have monitors to test this stuff with? If your dev team need a monitor to fix this let me know and I will fund one for them. This is the only reason I could see for this taking 12 months to resolve.

  3. 391 votes
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    92 comments  ·  Public » UX/Design  ·  Flag idea as inappropriate…  ·  Admin →

    This is currently in Preview – planned to release very soon.

    In the following weeks, Teams will be rolling out support on Safari 11+ on macOS. While in preview, there are known issues with Safari’s ITP mode and it is advised that users disable Safari’s Intelligent Tracking Prevention.

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    Tommiy commented  · 

    Unfortunately disabling ITP mode appears to only work with 10.14.3. With 10.14.4 teams is still inaccessible.

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    Tommiy commented  · 

    3 months of testing? It must be finished soon surely?

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