120 votesNicholas commented
our service desk primarily interacts with our customers through skype, so they are preprogrammed to share their screen via teams/skpye before i can stop them and use a better tool like MSRA.
having the ability o do basic troubleshooting that requires elevation would make life so much easier - many users don't understand why i am telling them they need to connect with a different service...
1 voteNicholas shared this idea ·
Due to prioritization of other work-items this has been moved to the backlog. We will update when it is being actively worked on again.
11 votesNicholas commented
it is currently a nightmare to try to format the Wiki with the current tools.