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  1. New calls ring while on call

    1,541 votes

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    171 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminAlex (Teams Engineering, Microsoft Teams) responded

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

    An error occurred while saving the comment
    Anonymous commented  · 

    We could use this now! Our users in Call Queues are complaining of the ring in their headsets

    An error occurred while saving the comment
    Anonymous commented  · 

    Could we get a timeline to fix this/add this feature? Seems like a popular request!

    Anonymous supported this idea  · 

  2. Call Queues Self Administration

    16 votes

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    2 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  3. Make calls on behalf of a resource account used for a Call Queue or Auto Attendant.

    32 votes

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    4 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  4. Add time of day routing to Teams call queues

    5 votes

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    1 comment  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  5. Team Needs better user call and queue call reporting NOW!

    24 votes

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    2 comments  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  6. Call queue and auto attendant managers

    93 votes

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    4 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  7. Add Call Queue to Teams Phone Speed dial

    9 votes

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    1 comment  ·  Public » People  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  8. Ability to uploadload videos into Teams Live Events to queue up and play by the producer through their interface.

    181 votes

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    3 comments  ·  Public » Live Events  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  9. Call Queue time out message

    6 votes

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    0 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  10. Intergrate a dashboard into Teams to display live queue stats, pstn stats, and reports

    103 votes

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    5 comments  ·  Public » UX/Design  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anonymous commented  · 

    Yes! But we'll need real time stats, including visibility into how many calls are in queue waiting for an agent and who they are!!

    Anonymous supported this idea  · 

  11. Teams Call Queue should have an option to set business hours like Auto Attendant

    11 votes

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    2 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  12. Microsoft Teams Call Queues and AA Reporting

    152 votes

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    12 comments  ·  Public » IT Pro  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  13. Allow call agents to answer the call directly without playing the music on hold for a call queue

    111 votes

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    15 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  14. Teams Chat Queue

    22 votes

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    1 comment  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  15. Call Queues - Respect User Account Status

    79 votes

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    7 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  16. multiple phone numbers

    714 votes

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    116 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

  17. Caller ID for outgoing Calls

    501 votes

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    93 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Anonymous commented  · 

    This is a really important featured that we need in Canada!

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    Critical for us to set Calling Name ID in Canada. Please let me know when this will be available.

    Thanks

  18. Enable Microsoft Pulse for use in Teams Live events

    19 votes

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    1 comment  ·  Public » Live Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    Any update on this? We could use this feature! We've converted everyone from Skype For Business to Teams, so we'd rather not ask our staff to use the Skype Meeting Broadcast, just to use Pulse

    Anonymous supported this idea  · 

  19. Add live voting and polling to Teams Live Events

    4,308 votes

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    199 comments  ·  Public » Live Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    Any update on when this will be available. We're looking for it too

    Anonymous supported this idea  · 

  20. users training guides for call queues

    8 votes

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    0 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 
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