SteveWier

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  1. 4 votes

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    3 comments  ·  Public » Presence  ·  Flag idea as inappropriate…  ·  Admin →
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    SteveWier commented  · 

    I agree 100%. Although the suggestion was closed and received a large number of votes, the delivered solution did not address the request.

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  2. 4,729 votes

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    475 comments  ·  Public » Presence  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 5,043 votes

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    377 comments  ·  Public » Files  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 29 votes

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  5. 92 votes

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    17 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    SteveWier commented  · 

    This would help us address the issue of slow performance of AA answer to Call Queue ring. Callers experience 4-5 rings before our attendants have heard the first ring from Teams voice. I tested setting our main line resource account to the call queue rather than using an AA - forward to Call Queue. In that configuration, agents in the call queue are alerted to an incoming call significantly faster than using the AA to CQ configuration. Please add business hours to the CQ options!

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  6. 8 votes

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    2 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 983 votes

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    110 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 1,428 votes

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    155 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

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  9. 20 votes

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    3 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 324 votes

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    29 comments  ·  Public » People  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 586 votes

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    77 comments  ·  Public » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
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    SteveWier commented  · 

    I noticed that there is a setting/option in the IOS app: Settings - Notifications - General Activity - Calls - Toggle on or off
    That would appear to provide the options to turn off call notifications but it does not work.
    I agree with a number of the other users in this thread that call notifications should respect quiet time and the "Do Not Disturb" status as well.

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  12. 48 votes

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    6 comments  ·  Public » UX/Design  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 476 votes

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    64 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 46 votes

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    9 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    SteveWier commented  · 

    Our phone numbers/lines were purchased through Microsoft. The Auto Attendant takes 2+ rings before it picks up the call and then another 3-5 seconds to route the call to the call queue and ring the agents (no greeting on AA or CQ). In order for our call queue agents to hit the industry expectations of "speed to answer" less than 20 seconds, they must answer every call on the first ring.
    AA Answers on Second ring = 9-10 seconds (ring is 3 seconds, quiet for 3 seconds, ring for 3 seconds
    AA to Call Queue transfer before call queue agent client is ring is 3-5 seconds.
    Total time from caller initiating a call and hearing first ring to call queue agent receiving a ring/notification of call is averaging 12 seconds during our testing.

    Inbound Call to Auto Attendant to Call Queue Agent Ring should be under 5 seconds to allow call queue agents 2-3 rings and meet a reasonable average speed to answer.
    https://www.callcentrehelper.com/average-speed-of-answer-89615.htm

    Recognizing that Teams Voice users have different needs, I believe the Auto Attendant needs a separate configuration option (Call Answer Timeout: 0 - immediate/no inbound ring, 3 seconds/one inbound ring, 6 seconds/one ring and pause,.... etc)

    Auto Attendant to Call Queue transfer/ringing agents simply needs to occur faster: 1-2 seconds maximum.

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  15. 2,052 votes

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    293 comments  ·  Public » Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 363 votes

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    27 comments  ·  Public » Files  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 10,314 votes

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    1253 comments  ·  Public » Wiki  ·  Flag idea as inappropriate…  ·  Admin →
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    SteveWier commented  · 

    Full text search in a wiki would be appreciated.

  18. 44 votes

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    1 comment  ·  Public » Interoperability  ·  Flag idea as inappropriate…  ·  Admin →
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