Jay Antoney

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  1. 2 votes

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    4 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Jay Antoney commented  · 

    @Thomas - Maybe you need to define that in the question... Because as you've written it, it is possible

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    Jay Antoney commented  · 

    This is already possible. Agents can log in/out of a call queue using settings in the Teams client or on the Channel when using Collaborative Calling. Re the number: when provisioning a call queue, use the 'Assign Calling ID' feature.

  2. 845 votes

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    190 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 34 votes

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    6 comments  ·  Public » Room Systems  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 15 votes

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    1 comment  ·  Bug Reports » Calls  ·  Flag idea as inappropriate…  ·  Admin →
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    Jay Antoney commented  · 

    You can transfer to a call queue, however you need to use the name of the Resource Account when searching, not the name of the call queue.

  5. 3 votes

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    1 comment  ·  Bug Reports » UX/Design  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 63 votes

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    4 comments  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 149 votes

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    23 comments  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 77 votes

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    3 comments  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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    Jay Antoney commented  · 

    ** EVERYONE ** - This is a limitation of the call provider you use and how they are setup. Not Teams.
    I run a Direct Routing environment in Australia and we have the original caller ID displayed when calling no problem. Contact you're provider

  9. 290 votes

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    17 comments  ·  Public » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 54 votes

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    10 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Jay Antoney commented  · 

    @Paolo Miotto - regarding the "callers hear silence during that delay". If you head to the Teams Admin portal, there is a setting under Voice > Direct Routing called "Ring phone while trying to find the user"
    This may or may not fix your problem

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    Jay Antoney commented  · 

    Agree - this is really starting to become a loud feature request from our clients

    Jay Antoney supported this idea  · 
  11. 36,681 votes

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    3144 comments  ·  Public » Account Access (Sign-In)  ·  Flag idea as inappropriate…  ·  Admin →

    The engineering team is continuing to work on adding support for multiple accounts on desktop clients. We will first launch support for 1 work/school account and 1 personal account so users can enjoy Teams for work and personal side-by-side. Windows and MacOS. Support for multiple work accounts is still being worked on and will come at a later date.

    You can track status via the roadmap here: https://www.microsoft.com/microsoft-365/roadmap?searchterms=68845.

    Thanks!

    Jay Antoney supported this idea  · 
  12. 1,535 votes

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    170 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

    Jay Antoney supported this idea  · 
  13. 2,733 votes

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    176 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 5 votes

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    1 comment  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 4 votes

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    0 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 31 votes

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    1 comment  ·  Public » Developer Platform  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 10,361 votes

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    1196 comments  ·  Public » Files  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 10,634 votes

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    1282 comments  ·  Public » Wiki  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 873 votes

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    82 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 107 votes

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    9 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
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