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      236 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →

      Hi — My apologies for the delay in updating this item. We rolled out a fix a year ago for a specific issue of status changing to away in Teams when you were still active on the device. We thought this had fixed the “incorrect status” issue. From comments below, it sounds like people are still seeing issues.

      If you are still having issues, it would be super helpful if you can capture logs by typing Ctrl + Shift + Alt + 1, and send the file from your downloads folder along with device info and detailed repro steps to teamsml@microsoft.com.

      Thanks all!

      Anonymous commented  · 

      My Status is stuck on Away and my whole team /other teams with Teams appear Offline. Nothing seems to change this situation. We also use SfB and that is fine, but these applications in our O365 are now totally out of sync. It looks like Presence Sync was supposed to be resolved in the April Update but that doesn't seem to have remained.
      Has there been an update that has caused this to break??

      Anonymous supported this idea  · 

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