Peter Kent (Jisc, UK)

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  1. 9,344 votes
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    562 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Kent (Jisc, UK) supported this idea  · 
  2. 3 votes
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    1 comment  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Kent (Jisc, UK) supported this idea  · 
  3. 74 votes
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    6 comments  ·  Public » Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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    Peter Kent (Jisc, UK) commented  · 

    +1 for this. We have a screen lock policy which means calls are getting missed. Incoming calls do ring wired / wireless headset and external speakers, but it would be better if the computer speaker could be selected to ring too (with a volume setting) and transfer audio to the headset / external upon answering.

    Peter Kent (Jisc, UK) supported this idea  · 
  4. 269 votes
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    34 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Peter Kent (Jisc, UK) supported this idea  · 
  5. 77 votes
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    11 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Peter Kent (Jisc, UK) commented  · 

    I'm leading a Teams for telephony pilot in the UK, and provide weekly updates to 51 universities and research organisations around the world. If it wasn't for the lack of call queue group functionality we'd likely have implemented - if the features can't be provided, can APIs to allow third party integrations to work?

    The key requirements here are to have hunt groups which are capable of:

    - Ringing all members of a group at once (which Teams can do).

    - Ringing members of a group in a range of serial models:
    --- Ring members in a strict pre-determined order (taking in account anyone who’s opted out of the group).
    --- Ring members in a random order.
    --- Ring members in an most-idle order - whereby the first person to get the call is that person who has been longest off the phone or hasn’t picked up a call for the longest period.

    - Escalating calls through groups. For example, a call comes to one group and doesn’t get answered so moves to another group. Where we’ve used this is a our service desk where engineers phones ring all at once, if no one picks up it’ll ring a broader group (the original group plus senior engineers).

    - Allowing members of the group to easily opt out of receiving calls to the group - when they’re on lunch, not on duty, etc.

    Thanks!

  6. 1,736 votes
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    137 comments  ·  Public » Desktop  ·  Flag idea as inappropriate…  ·  Admin →
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