Ryan

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  1. 128 votes
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    20 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Ryan commented  · 

    Sometime in the last couple of weeks, https://support.office.com/en-us/article/control-calls-using-a-headset-in-teams-65d6e104-444d-4013-b8c2-f11317dd69a8 has been updated. The notes on the CX300 now say "The Polycom CX300 supports basic call controls such as answering, ending, and muting phone calls. Support for the phone's dial pad and display is expected in a future update."

    I tested just now in Teams version 1.3.00.362 (64 bit) and was able to answer an incoming call just by lifting the handset. This is different to about two weeks ago when the hookswitch was completely ignored. This works even when the CX300 is not my default audio device in Teams.

    Hanging up the handset does not end the call, it instead transfers it to the CX300's speaker. The mute button does now work. I also tested with the Plantronics 540-M and got the same results.

    So, there's some progress! Someone at Microsoft is working on this. Hold on to your hope people

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    Ryan commented  · 

    We could even live with the dial pad not working, if pick up and hang up were at least handled properly. There are plenty of USB headsets that can handle pickup/hangup signalling to Teams, so I'm hoping this at least is an easy fix.

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  2. 476 votes
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  3. 210 votes
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  4. 243 votes
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    23 comments  ·  Public » Presence  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 1,214 votes
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  6. 58 votes
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  7. 88 votes
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    11 comments  ·  Public » Room Systems  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 144 votes
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    29 comments  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 70 votes
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  10. 19 votes
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    6 comments  ·  Public » Mobile  ·  Flag idea as inappropriate…  ·  Admin →
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    Ryan commented  · 

    Big issue for us too. It's the very senior people in the company who are most often trying to set up conference calls while on the run, and most likely to invite important people from companies we do business with. iPhone and iPad support for this is a must have.

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