191 votesAnonymous commented
I see this as being critical for the following reasons
1. To have feature parity with SFB. Having to go back to dialling phone numbers is a huge step backward
2. When a user is offline\out of office you want the ability to call a cellphone number etc.
3. Many companies have a mixed estate of legacy PBXs and MS Phone system. Very useful to be able to call the desk phone of legacy phone user.Anonymous supported this idea ·