557 votesAnonymous commented
Agreed that this is a must have. Lync/Skype has the ability to save these conversations to outlook which in turn give the user the ability to attach it to an email for escalation purposes.
The goal at our company is to replace Lync with teams. If this is going to be for professional use, there needs to be a way to forward an un-editable version of the conversation.Anonymous supported this idea ·
46 votesAnonymous commented
@Magnus Hustveit - You can look it up in teams, but I do not see a way to attach a conversation to an email if needed. This only allows me to see the conversation I had. I cannot forward it to another user.
There are times when a record of a conversation needs to be escalated. With link, the conversations are saved to outlook. This allows users to attach an un-editable version to an email in times when an issue needs to be escalated.
The goal is for this to be used in lieu of Lync at our company, so I need to know how escalated conversations will be able to be resolved.Anonymous shared this idea ·