Matt D

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    Matt D commented  · 

    I agree 100%. Our business recently changed over to Teams. While it works okay for meetings and calls, the Chat feature is terrible. I have Sounds turned on for all. If I am actively chatting with someone on Teams, I do hear a rather soft alert when they type back to me. BUT if a new person messages me on a different (new) thread, no sound comes through! The only way I know that I received a message is that a small Red "1" appears on my Teams lcon.

    Due to this, I still keep the old Lync application running and run most of my IMs through that. Lync has very clear, audible sounds and the icon even blinks when you have an incoming message. I would say that I miss on average, 8 out of 10 new messages I receive through the Chat feature on Teams. On Lync, I do not miss any.

    Please fix these audio issues ASAP. We have over 1,000 people in our company and everyone I've asked really dislikes the Teams Chat because they have similar issues. We made our IT department keep Lync around because of the Teams chat shortcomings.

    Thank you!

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