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  1. 2,250 votes

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    334 comments  ·  Public » Messaging  ·  Flag idea as inappropriate…  ·  Admin →
    DGC supported this idea  · 
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    DGC commented  · 

    We would ideally like this to work in a fashion similar to Skype.

    Where SMS can be sent and received through Teams.

    From a business use case perspective, we want all of our business related communications to be presentable in an e-discovery case where needed. This collection of communications data would include SMS.

    The imagined experience:

    A customer sends an SMS to an employee. That message appears on the employee's Teams clients as a chat. The employee can reply to that chat communication via the Teams interface (from any end point). The customer will see the message come from the "cellular phone number" of the employee that they were attempting to reach.

    This aligns with Teams for Telephony in general. Allowing administrators to associate cellular phone numbers to Teams users would be ideal so that the corporation can control what cellular numbers connect to the corporate user identities. Allowing it all to tie into the e-sim management features would be the ultimate end form.

  2. 58 votes

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    1 comment  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
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