Thank you for your feedback! The team has finalized the designs for this feature request, and work is planned to begin shortly. We will share an update as soon as one is available.
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Just found out or private chats were going into our Agile CRM! Anyone could see them, under our names in the CRM. This is unacceptable! I won't even use my work email to post this comment out of fear of what else will be shared!