GraniteStateColin

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  1. 36,602 votes

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    3133 comments  ·  Public » Account Access (Sign-In)  ·  Flag idea as inappropriate…  ·  Admin →

    The engineering team is continuing to work on adding support for multiple accounts on desktop clients. We will first launch support for 1 work/school account and 1 personal account so users can enjoy Teams for work and personal side-by-side. Windows and MacOS. Support for multiple work accounts is still being worked on and will come at a later date.

    You can track status via the roadmap here: https://www.microsoft.com/microsoft-365/roadmap?searchterms=68845.

    Thanks!

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    GraniteStateColin commented  · 

    Not my first post on this, but I'm particularly angry right now that we can't do this. I normally use multiple browser profiles to support multiple simultaneous Teams sessions, but the browser version doesn't add badges to the Taskbar, so no clue when new messages come in. Today, disaster resulted because I couldn't get alerts (and yes, browser is set to "Allow" for alerts from the Teams site).

    As it rub salt in our wounds, MS has the nerve to talk about the addition of a personal profile as if it's progress on this issue!! I have not met ANYONE who was asking for a personal account in Teams (in fact, many are angry that they're not just keeping their promise to get Skype to work with Teams, where Skype should be the consumer equivalent, not some special limited version of Teams), whereas this request for multiple Work accounts affects millions of users.

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    GraniteStateColin commented  · 

    One other point that other users here have made, but that might get lost if not reading all of these comments: it's the "same time" part of the original post that is particularly important. That is, it's not good enough to improve the speed of switching accounts. Rather, we need to have multiple accounts with real-time alerts running AT THE SAME TIME. It doesn't help much if I can only respond to the client who is currently active. I need to be able to respond to all clients when they contact me in Teams, just like Outlook can receive emails from more than one domain at a time, and your phone can receive calls from more than area code at a time, so too must Teams be able to receive messages from all clients AT THE SAME TIME. Just as Outlook can show calendars for all the connected Tenants, Teams' calendar should also show an overlaid calendar for all accounts (but this is less important to me than the universal messaging -- that is a MUST HAVE or Teams is effectively cutting me off from some of my clients).

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    GraniteStateColin commented  · 

    At least one of my organizations is in the process of adding VoIP phone support into Teams. Another is considering it and may do so in the next few months. This basically means that I won't be able to receive phone calls through Teams on my PC for any non-active organizations after we complete this setup.

    Microsoft MUST FIX THIS. Just make it so we can run multiple copies of Teams at the same time without causing memory conflicts. That would be fine. I don't need a pretty UI for it, I just need to be able to run multiple organizations at the same time.

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    GraniteStateColin commented  · 

    This can't come soon enough for multiple work accounts. In the roadmap, it looks like the release scheduled for February is only the one announced above to add a Personal account. If the sequencing is a technical one -- it's easier for MS to build the UI and code to support multiple simultaneous accounts via a personal account, so that's just a stepping stone to get to multiple work accounts -- that's fine. Otherwise, it's more like slap in the face. I have not heard ANYONE ask for that. On the other hand, about 1/3 of the people I work with desperately want the ability to run multiple Teams WORK accounts at the same time.

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    GraniteStateColin commented  · 

    Alex, here's another new twist on why this is so critical and urgent (took me a while to figure out this was the cause of the problem):

    Scheduling Meeting through Outlook and using the Teams Meeting button in Outlook to generate a link for the meeting creates a meeting that no one can join (even the meeting organizer is sent to the Lobby until another non-existent organizer admits him or her) IF user who created the meeting through Outlook has Teams currently connected to another Microsoft 365 tenant/account than the account holding the Calendar in Outlook.

    This is a common scenario for all of us who do consulting. I have accounts at several tenants and need to (painfully) switch Teams between them. If I don't remember to switch Teams to the right client tenant before scheduling a meeting in Outlook (note that Outlook works seamlessly with all tenants at the same time like Teams SHOULD, which makes it easy to forget that Teams is the weak link in the chain) then the result is a broken meeting which is not noticeable until the meeting starts and no one, regardless of M365 security settings can join. Everyone who tries is told they'll be in the lobby until admitted (including the organizer).

    This is a big and serious problem that can cost a lot of time and money when dozens of important meeting participants are all affected as we scramble to reorganize the meeting after it has started. Obviously, I agree with all the other comments here about the importance of supporting multiple simultaneous Work accounts. However, maybe this added reasoning will help with the prioritization: it's not just a nuisance, it's effectively a serious bug, because of this problem that directly results from Teams not playing properly with Outlook profiles, which do support multiple simultaneous Work accounts.

    Be sure your fix for this includes the Outlook plugin and the puts the meeting both in the right calendar and provides a link that works for accounts in that tenant.

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    GraniteStateColin commented  · 

    I echo the other comments that multiple work accounts is my key need: I have multiple clients, each a different tenant and need to be able to move between them without having to sign out to access another. For personal use, which rarely requires video calls with many colleagues, the web client is fine. The problem is that the web client isn't sufficient for work use for many reasons (e.g., only 1 video feed at a time in a meeting, badge with notification count in Taskbar, full settings options, just to list a few), so we NEED to be able to have multiple work Teams running at the same time.

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    GraniteStateColin commented  · 

    I think where people are saying account switching is needed on Android or iOS, they're referring to where companies have implement device security through Microsoft InTune and force the Teams accounts to run separately. When that level of security is not required, multiple Teams can be active at the same time in Teams. This is not a problem limited to Teams, but most of the MS services on mobile devices when InTune MDM is active -- e.g., try to have an integrated calendar in Outlook that shows multiple calendars from multiple clients with InTune device security all overlayed on the same display at the same time. Not possible as far as I know.

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  2. 2 votes

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    1 comment  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    This is an interesting case where a great improvement (adding the Join button) has actually caused a problem by also breaking the standard way users performed a task (joining meetings from the link in the body of the meeting invite). Before the Join button, users always joined meetings by clicking on the link in the meeting, so it was trivial to just copy and paste a meeting link. However, now, with the new Join button, users don't use those links. They use the Join button, which always ties to the Meeting ID from the meeting creation with no way to change it to match the existing Meeting ID for the overlapping meeting.

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  3. 6 votes

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    6 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    I have the opposite request (as Ivan and other commenters have added here): I need to be able to reuse a meeting ID so that different people meeting at different times can share the same meeting history or overlap (one meeting from 9-10, another from 9:45 - 10:30, with an intended 15 minute overlap).

    You can do this by email, getting the link from the first meeting and resending it, but the "Join" button for a meeting uses the meeting ID created for the new meeting with no way to change it to match another meeting.

    Just make the meeting link and/or ID editable, then we can assign it the same as an existing. The default can remain a new ID as it is now.

  4. 1 vote

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    0 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    GraniteStateColin shared this idea  · 
  5. 10 votes

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    3 comments  ·  Public » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    This is an absurd problem, and a real problem. In order to use Teams as a phone system, which is what we're trying to do, it must be possible to include companies in the contact list. In Outlook, I have restaurants for take-out or making reservations, various professional services (e.g., my mechanic's shop), all of which only make sense to include in Outlook with a Company name, not a person name. These are some of my most popular calls, and yet Teams makes them painful to call.

    My work-around has been to change the contact in Outlook by copying and pasting the Company name in the Full Name field, but that creates a separate problem where now I have contacts like: first name Dominos and last name Pizza.

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  6. 87 votes

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    11 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    I agree with the other comments to the feedback. I would add that Microsoft should join or support a spam system like are so common on mobile phones and through consumer services like Ooma. Even RingCentral supports this. Take advantage of your huge network of users and add a "Flag as spam" option to the call list. If you get the same feedback on a number, block it from all other users or identify it as likely spam.

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  7. 4,383 votes

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    882 comments  ·  Public » Devices (Headphones, Cameras)  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    This is a terrible problem for me. I understand for many users, they just have laptop mic or a headset with no real ability to easily adjust the volume (and many don't know how to access the Mic Properties). In my case, I have high-end audio recording equipment, with a mixer, etc. It's outrageous that Teams screws around with my mic/recording volume. Give us the option to disable this, just like you have with your prior communication programs (Skype, etc.).

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    GraniteStateColin commented  · 

    You provide the option to do this in Skype and in the old Skype for Business. Only Teams is lacking this feature. On my computer, Teams is unusable for audio calls because of this without installing 3rd party software to provide a virtual audio device for the sole purpose of preventing Teams from accessing the mic.

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    GraniteStateColin commented  · 

    That this is missing seems so serious as to effectively be a bug. It prevents us from talking to people -- an absolutely core function of Teams, especially for working remotely. For some, Teams adjusts the mic volume up and too loud, for others (me) it lowers the gain on the mic so no one can hear me. I have a **** pro mic and mixer -- I NEVER want any app changing my mic gain, because it can't possibly do it as well as I do.

    There are lots of features I would love to see added to Teams, but this is the only defect that actually prevents me from using Teams to perform its core function without implementing complicated work-arounds. This should be an absolute top priority.

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    GraniteStateColin commented  · 

    OK, I get it -- not all users know how to set their mic gain/levels properly, so if their mic is turned way down (very low volume when analysis thinks it detects speech in that data or audio clipping at the other extreme), then adjusting the mic seems to make sense. But for anyone who knows how to set the mic levels, a person can always do a better job than an automated system, because the automated system has no way of knowing if the person is trying to speak loudly, quietly, if it's a TV or something in the background, etc. And Teams, like all apps that attempt to auto-adjust the mic, get it wrong more than they get it right.

    Further, I use the same mic with other apps, and when Teams adjusts the levels in the OS, it screws up the mic for all other apps too. When Teams changes the mic levels, it's doesn't tick a few percent, it moves it between 50 and 100 (seemingly randomly), a huge swing that ensures either clipping or that people can't hear me at all. As this post describes: Give us an option to keep Teams away from the Mic Settings.

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    GraniteStateColin commented  · 

    This is a killer. Skype, Skype for Business, and just about all other apps that use the microphone for talking with others include this ability.

    Frankly, I don't understand why anyone would ever want an app to auto-adjust the mic. If anything, do some volume normalization in the software for LISTENERS not mic adjustments for the speaker, which will never work perfectly.

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  8. 149 votes

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    23 comments  ·  Public » IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    I have few phone numbers in the Contact list on the Yealink phone, only other people in Teams, but there are hundreds of contacts in my Outlook Contacts/address book. In Teams desktop, I can access all of them, but on the phone, I can only access the other Teams users in our org. That's pretty useless in a phone.

    This problem is amplified by the fact that there's also no easy way to dial from Teams on the desktop Teams app and then transfer it directly to the Yeaklink.

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  9. 62 votes

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    10 comments  ·  Public » UX/Design  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    This is extra annoying with Teams Calls, which also uses the new Meeting pop-out window. Those will never have any chat or video, they're just voice calls to a phone number. I never need a near-full screen window to tell me that I'm dialing a phone number, nor could I imagine, would anyone else. Yet, every time I make a call, I now need to resize the window back down to a reasonable size.

    By the way, I'm on a 40" 4k monitor. I don't run ANYTHING full screen, so when the Teams meeting pop-up covers everything spanning more than a yard (meter for you outside the US) of screen real, it's really quite a horrible UX.

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  10. 769 votes

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    87 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    This is a bug. It does partially sync some contacts, sometimes. For some users, it seems to work reliably, but obviously for many of us it does not. Even when it's "working," the function is severly limited. For example, for companies without a personal contact in Outlook (e.g., utilities, stores, pizza delivery), they just appear in Teams as "Name not available," which makes it impossible to find the relevant contact to make a call.

    Please improve so that the Outlook contacts (when stored in Exchange) instantly and seamlessly sync with Teams for telephony support and ensure that the File As name always appears visibly in Teams for sorting and searching, so it works even if the contact only has a Company name or only has a Person name and no company.

    GraniteStateColin supported this idea  · 
  11. 1,084 votes

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    167 comments  ·  Public » People  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    This is an odd problem. It partially works sometimes. For companies without a personal contact in Outlook (e.g., utilities, the local pizza delivery company), for example, they just appear "Name not available," which makes it impossible to find the relevant contact to make a call.

    I think this is more of a bug report than a feature request: Improve the syncing between Outlook contacts (when stored in Exchange) so that they instantly and seamlessly sync with Teams for telephony support and ensure that the File As name always appears visibly in Teams for sorting and searching (Company name or Person name).

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  12. 2,277 votes

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    350 comments  ·  Public » Messaging  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    For me, this seems like a more a function of Business Voice than Teams w/o Business Voice licensing (at least for receiving texts, because SMS must be sent to a phone number), but either way, we need it. The third-party solutions I find specifically state that they can't offer SMS for the MS phone number without going through another service provider, because MS makes it impossible (https://www.yakchat.com/sms-price-plans-for-microsoft-365-usa/), "Microsoft numbers cannot be SMS-enabled in the standard way used by most SMS carriers. So we’re obliged to use a specialist third party to provide the service. Regrettably, this is charged at a premium rate which is reflected in the $50 price."

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  13. 92 votes

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    59 comments  ·  Public » Devices (Headphones, Cameras)  ·  Flag idea as inappropriate…  ·  Admin →

    The engineering team continues to actively investigate reports of camera issues.

    Some things to try/be aware of:
    1) Resolved: Windows Insider build 19592 had a regression that caused cameras not to work in Teams. As others on this thread have stated, this has been resolved in 19603 – thanks for confirming!

    2) Issues on Windows 10: When your camera isn’t working in Windows 10, it might be that the drivers are missing after a recent update. It’s also possible that your anti-virus program is blocking the camera or your privacy settings don’t allow camera access for some apps. This help page has a virtual agent to help resolve those issues: https://support.microsoft.com/help/13753/windows-10-camera-does-not-work

    3) Issues on Mac: Many times the issue is that Teams doesn’t have access to the camera. Please see this apple support article to resolve.
    https://support.apple.com/guide/mac-help/control-access-to-your-camera-on-mac-mchlf6d108da/mac

    4) If you are still encountering problems, and are willing to give…

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    GraniteStateColin commented  · 

    I have this problem and get that error message in web browsers in Windows 10 following the 20H2 update. Works fine in the Teams application and in other apps, just not with Edge browser.

  14. 7 votes

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    3 comments  ·  Bug Reports » Client - Desktop  ·  Flag idea as inappropriate…  ·  Admin →
    GraniteStateColin supported this idea  · 
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    GraniteStateColin commented  · 

    With some Internet searching, I see a lot of people are having this issue. This solution posted by a bunch of them also worked for me: add 'EnableFrameServerMode' 32-bit DWord to HKLM\SOFTWARE\Microsoft\Windows Media Foundation\Platform, leaving the value at 0 (the default).

    MS, if this registry change fixes it, could you incorporate that automatically?

  15. 64 votes

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    28 comments  ·  Public » Meetings  ·  Flag idea as inappropriate…  ·  Admin →
    needs your feedback  ·  Warren responded

    This should be working via the web client.

    Can users confirm if you are still having this issue? Please let me know in the comments below.

    -Warren

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    GraniteStateColin commented  · 

    Web client only supports a single video feed, instead of many like the desktop client. Also, screen sharing doesn't put a border around a shared window, making it impossible to know if a screen/window share has been done successfully.

    This problem is compounded by the inability to be connected to multiple Microsoft 365 accounts at the same time -- desktop client only supports one at a time, so need to use web for others, but web is severely limited when it comes to meetings.

  16. 6,024 votes

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    866 comments  ·  Public » Teams and Channels  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    I think it should honor the user's selections, where any Channel setting for a landing tab is just the initial default. After the user changes tabs, it should always return that user to the last Tab that user was in, and maintain that tab's state for instant access. I suspect this could increase memory requirements and hurt performance across the rest of Teams if the user is moving around between dozens of tabs, so maybe limit it to the past x tabs accessed (not sure what x should be, probably something between 5-10). This is especially important because you can't have multiple Teams windows open for each active tab.

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  17. 424 votes

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    GraniteStateColin commented  · 

    I love the new Pop-Out feature for Chat, but it doesn't appear to work for Meeting chats. Please keep going with this: allow different Teams in different windows, pop-out for meetings, etc.

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  18. 2,658 votes

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    103 comments  ·  Public » Planner  ·  Flag idea as inappropriate…  ·  Admin →
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    GraniteStateColin commented  · 

    What happened to this? Email still seems to be the only mechanism for Planner notifications. Integration between Teams and Planner remains weak. I'd also love to see the excellent Chat/Post feature in Teams used in Planner for Description and Comments, so we can paste images, use rich text, and edit/delete comments. Please better and more tightly integration Teams and Planner.

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  19. 4 votes

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    0 comments  ·  Public » Planner  ·  Flag idea as inappropriate…  ·  Admin →
    GraniteStateColin supported this idea  · 
  20. 48 votes

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    6 comments  ·  Public » Planner  ·  Flag idea as inappropriate…  ·  Admin →
    GraniteStateColin supported this idea  · 
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