Paul

My feedback

  1. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug Reports » Teams & Channels  ·  Flag idea as inappropriate…  ·  Admin →
    Paul shared this idea  · 
  2. 501 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    48 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Paul commented  · 

    I just want to see who called that we missed - right now it is very random: Sometimes it shows a missed call and sometimes it doesn't. Sometimes it shows after a restart of Teams App and sometimes it doesn't. Sometimes a new missed call will show after a Teams App restart, but then no more will show.

    Paul supported this idea  · 
  3. 47 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Teams for Government » Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    Paul supported this idea  · 
  4. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug Reports » Calls  ·  Flag idea as inappropriate…  ·  Admin →
    Paul supported this idea  · 
  5. 2,168 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    394 comments  ·  Bug Reports » Teams & Channels  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Paul commented  · 

    When a PC goes into sleep mode or shut down, set to Away. When a PC is woken up or booted up, turn the status back to Available.

    Better yet - Allow the ability to configure how it works for the user.

    We use the Voice Call Queue feature and if an agent's status is set to Away and they don't realize it or aren't always watching their status then the call queue does not ring them. NOTE: I have modified the queue to call them regardless, but then what if they really are Away? Then it will still ring them and it shouldn't.

    Paul supported this idea  · 
  6. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Paul commented  · 

    I have a Teams Channel for my Support Team called "Support Queue" setup to receive calls through MS Voice and also have Voicemails that appear in the channel as well; however, I would also like those Voicemails to be forwarded via email to our support email address. This is helpful if we are not looking at the Teams interface but instead happen to see a voicemail left for us in our email. For example during a holiday, we may not be logged in to Teams but we might check our Email throughout the day checking for urgent messages. Conversely during a workday, I want us to be able to see in Teams when a Voicemail is left for support.

    Paul supported this idea  · 
  7. 91 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Public » People  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Paul commented  · 

    Yes there needs to be a way to (1) have a Global Contact list, and (2) have a way to import or preferably synch (using Zapier?) a CRM with the Teams Global Contact List so that when using Business Voice you can see which contacts are calling/have called.

    Paul supported this idea  · 
  8. 128 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    20 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Paul supported this idea  · 
    An error occurred while saving the comment
    Paul commented  · 

    When using a Team for Call Answering, and selecting the Routing Method = Serial Routing, the application clearly states "When serial routing is used, incoming calls will ring call agents one by one, starting from the beginning of the call agent list."

    It says nothing about that it will ring in alphabetical order. In fact, there is no "Call Agent List" that exists anywhere. Therefore, this is a bug (not an enhancement or feature request) as the application clearly states the way it should work, but yet does not have the feature with which to set an order.

    Serial Routing is a fundamental function in any call queue system, whereby you can select the order in which agents are called based on priority.

Feedback and Knowledge Base