Matt S

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    175 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
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    Matt S commented  · 

    I'm trying to integrate our internal CRM system into Teams so our sales people can a) initiate PSTN phone calls via Teams, b) record time/date/duration of the call and c) for the CRM to automatically show details on any incoming caller based on the Caller ID.

    I thought all this was already available. Who creates a SaaS service these days without a thorough and robust integration API? Having just enabled Teams Voice in our environment, I'm pretty shocked to find that this isnt already available.

    Matt S supported this idea  · 

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