Updating status based on comment from community member. Will update again when we receive further giving info on the scenario.
An error occurred while saving the commentHoneyPot commented
firstname.lastname@example.org - i just received an email from your account saying that my email account would be terminated unless i provided my personal details. unfortunately if this is a genuine email account - it has been reported for spamming/spoofing/scamming and im guessing that why you cant access your account because its been reported.