We acknowledge the customer demand for Private Channels and have been hard at work on it. Private Channels is currently in preview with a select group of customers. We expect to release the feature to the public later this Fall, and will update here when we are starting to roll out to all customers. We appreciate all the feedback you have provided to us on this forum and thank you for your patience.
Oh and in response to your Try This Instead: We are setup for a singular team, rather than people being members of multiple teams, as different Analysts have different accounts they work.
We support multiple different accounts, many with "trade secrets" discussed within chat as we are diagnosing/troubleshooting issues, as well as relaying high/critical priority tickets/issues.
I can view information for any account that is in our Team, despite not having clearance to see these items. This could be considered an issue from a customer perspective.
The company I work for recently migrated to Teams (I was on an account who was essentially testing the environment for the company). We previously used Skype, and the notifications seems to be much more straightforward. With that said, Teams is making strides. Like others have mentioned, more customization for notifications is desired. For instance, we use a single Team but have multiple channels (I believe somewhere in the neighborhood of 20, including location specific channels, account/customer specific channels, and a general channel as well).
We’re currently working on defining a compact mode experience. I will post more details when we have more to share.
Performance has been and continues to be a big focus area for Teams. One main area we have made improvements in is responsiveness for the most frequent user actions of switching between Chat, Channel, and Activity. We are also focused on reducing resource consumption and application load time. More improvements are on the way.