I'm also new to the game and have a need and not sure to work around it. We are moving from Vonage.
When the virtual assistant answers and the the called requests me in one two ways I don't know how to handle it.
I have a staff of 7 people - if the caller wants to reach me (Rick) they get the option and it goes to my account and either rings me or they leave a voice mail.
Option 2 - if the caller is in an emergency and presses 9 for after hours emergency response - MOST of the time it will also come to my phone (cell) but at times I have it go to another employee to cover me. I don't know how to set something like this option up so it can be moved to different people ro better yet - if it sends the call to my phone it distinguishes itself between a regular caller and and an emergency must answer call.
Rick M
I'm also new to the game and have a need and not sure to work around it. We are moving from Vonage.
When the virtual assistant answers and the the called requests me in one two ways I don't know how to handle it.
I have a staff of 7 people - if the caller wants to reach me (Rick) they get the option and it goes to my account and either rings me or they leave a voice mail.
Option 2 - if the caller is in an emergency and presses 9 for after hours emergency response - MOST of the time it will also come to my phone (cell) but at times I have it go to another employee to cover me. I don't know how to set something like this option up so it can be moved to different people ro better yet - if it sends the call to my phone it distinguishes itself between a regular caller and and an emergency must answer call.
Any idea how to set this up?