Rick M

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    75 comments  ·  Public » Calling  ·  Flag idea as inappropriate…  ·  Admin →
    Rick M supported this idea  · 
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    Rick M commented  · 

    I'm also new to the game and have a need and not sure to work around it. We are moving from Vonage.

    When the virtual assistant answers and the the called requests me in one two ways I don't know how to handle it.

    I have a staff of 7 people - if the caller wants to reach me (Rick) they get the option and it goes to my account and either rings me or they leave a voice mail.

    Option 2 - if the caller is in an emergency and presses 9 for after hours emergency response - MOST of the time it will also come to my phone (cell) but at times I have it go to another employee to cover me. I don't know how to set something like this option up so it can be moved to different people ro better yet - if it sends the call to my phone it distinguishes itself between a regular caller and and an emergency must answer call.

    Any idea how to set this up?

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