Thank you for your continued feedback, the team has this item under review. We will share an update as soon as one is available.
An error occurred while saving the commentDoug commented
I completely agree Sharon, from a Major Incident Management perspective, when you need to have 18-19 different people on a chat and/or conference call, not being able to choose a group is a real PIA. I've found that you can email a distribution group and include the URL to the chat where everyone can join, still one more step that isn't necessary.