Marie L

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  1. 44 votes

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    10 comments  ·  Bug Reports » Teams & Channels  ·  Flag idea as inappropriate…  ·  Admin →
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    Marie L commented  · 

    I have had a case with MS about this. But they won´t escalate it so I have had three different 1-line supporters giving me advice that I can google. Not their fault, but very frustrating.
    The last answer I go was "

    As you have stated in your mail, the tests shows that Teams works fine with screen sharing. Only when the users run powerful programs like Rhino when sharing screen, that the screen freezes.

    This simply means the cause of the screen freeze is as a result of the amount of processing power expended during the screen share. And this is caused by the powerful programs ran by the users.

    I advice a work around whereby, the affected users take screenshots of their work on the programs they want to share before the meeting. So as to avoid screen freezes when sharing screen and also be able to present the screenshots of their work from the heavy programs."

    Working with Revit and other heavy programs is fine in programs like Lifesize and Zoom, and often it is a work-meeting with the customer, so a screenshot is out of the question. I have closed the case with MS.

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    Marie L supported this idea  · 
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    Marie L commented  · 

    It is a well known issue that Team sometimes freezes when sharing Revit, Indesign and Excel files. A web search gives you an insight.

    Describes by one of my users "

    The computer freezes and don’t take commands. “ However, I can hear and see the people on Teams and they can hear me but I can not click on anything or move the mouse. then after maybe a minute the computer dies”

    Clean install and reinstall dont work, neither does clearing the cache. And it also occurs in the web app.

    Would be nice to have this issue resolved

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